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How can I lodge a complaint or offer positive feedback?

By e-mail:
customer_relations@viarail.ca

By regular mail:
VIA Rail Canada
Customer Relations
cP/PO BOX 8116 SUCC CENTRE-VILLE
Montréal, QC
H3C 3N3

By telephone:
1 888 VIA-RAIL?(1 888 842-7245) or?TTY?1 800 268-9503?(hearing impaired).

By fax:
514 871-6104